Last Updated: June 2026

At RAEONIV, we are committed to providing high-quality digital services and maintaining transparent business practices. This Refund Policy outlines the conditions under which refunds may or may not be granted for services provided by RAEONIV, operated under GENIUS IT SOLUTION.

By purchasing our services, you acknowledge and agree to the terms outlined below.

1. Nature of Our Services

RAEONIV primarily provides digital and professional services, including but not limited to:

• Website Development
• WordPress Development
• Shopify Development
• SEO Services
• Digital Marketing
• Graphic Design
• Social Media Management
• Website Maintenance
• Consulting and Related Digital Services

As these services involve time, expertise, planning, labor, and resource allocation, they are generally non-refundable once work has commenced.

2. Advance Payments

Any advance, booking, deposit, or initial payment made to secure a project slot, reserve resources, or initiate work shall be considered non-refundable.

Advance payments are used for:

• Project planning
• Resource allocation
• Research and strategy
• Team scheduling
• Design and development preparation
• Operational costs

Therefore, advance payments cannot normally be refunded after confirmation of the project.

3. Exceptional Refund Requests

RAEONIV may, at its sole discretion, review refund requests submitted within 24 hours of payment if:

• No work has been initiated.
• No resources have been assigned.
• No project-related activities have commenced.

Approval of any refund request is not guaranteed and will be evaluated on a case-by-case basis.

4. No Refund After Project Commencement

Once any project-related activity has begun, including but not limited to:

• Consultation
• Planning
• Research
• Wireframing
• Design Work
• Development Work
• Strategy Creation
• Content Preparation
• Technical Setup

no refund shall be issued.

5. Completed Work and Delivered Services

No refunds shall be provided for:

• Completed projects
• Delivered websites
• Approved designs
• Completed marketing services
• SEO work already performed
• Consulting services already rendered
• Any service that has been substantially completed

Digital services cannot be returned once delivered.

6. Client Satisfaction and Revisions

Client satisfaction remains important to RAEONIV.

If a client is not satisfied with a deliverable, RAEONIV may provide reasonable revisions within the originally agreed project scope.

However:

• Revisions do not constitute grounds for a refund.
• Requests outside the approved scope may incur additional charges.
• Refunds will not be issued due to changes in personal preference after project approval.

7. Scope Changes and Additional Work

Any request beyond the originally approved scope shall be treated as additional work.

Such requests may require:

• Additional time
• Additional resources
• Additional payment

Additional work does not qualify a client for a refund of previous payments.

8. Client Delays and Non-Responsiveness

Project timelines depend on timely communication and cooperation from the client.

RAEONIV shall not be responsible for delays caused by:

• Missing content
• Delayed approvals
• Incomplete project information
• Lack of communication
• Failure to provide required access or credentials

Such delays do not create eligibility for refunds.

9. Project Hold or Abandonment

If a client becomes unresponsive or fails to provide required information for a continuous period of 30 days, RAEONIV reserves the right to place the project on hold.

Projects inactive for extended periods may require:

• Timeline adjustments
• Reassessment
• Additional charges for reactivation

Payments already made remain non-refundable.

10. Third-Party Costs

No refund shall be issued for third-party expenses incurred on behalf of a client, including but not limited to:

• Domain registrations
• Hosting services
• Premium themes
• Premium plugins
• Software licenses
• Advertising spend
• Third-party subscriptions
• API usage fees

Such expenses are subject to the refund policies of the respective providers.

11. Hosting and Maintenance Services

Hosting, maintenance, and support services may involve recurring operational costs.

Once such services have been activated, configured, renewed, or delivered, payments made for those services shall generally be non-refundable.

12. Chargebacks and Payment Disputes

Clients are encouraged to contact RAEONIV directly to resolve concerns before initiating any chargeback or payment dispute.

Fraudulent, misleading, or unjustified chargeback claims may result in:

• Immediate suspension of services
• Termination of ongoing work
• Removal of hosted services where applicable
• Recovery actions permitted under applicable law

13. Limitation of Refund Liability

Under no circumstances shall RAEONIV be liable for:

• Indirect losses
• Business interruption
• Loss of revenue
• Loss of leads
• Loss of profits
• Loss of data
• Missed business opportunities

Any approved refund shall be limited to the amount actually paid by the client for the affected service.

14. Taxes, Fees, and Processing Charges

Where permitted by law:

• Payment gateway charges
• Transaction fees
• Banking charges
• Currency conversion fees
• Government taxes
• Processing costs

may be deducted from any approved refund amount.

15. Changes to This Policy

RAEONIV reserves the right to modify or update this Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

16. Contact Information

For refund-related inquiries, please contact:

RAEONIV
GENIUS IT SOLUTION

📧 Email: hello@raeoniv.com
📞 Phone: +91 7050463910
🌐 Website: raeoniv.com

Final Statement

By purchasing or using any service offered by RAEONIV, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety.